Product Support (Software/Application)

Responsibilities:

• Responsible for the day-to-day maintenance of specific product set up tasks.

• Quality control and cross checking of product feature to confirm accuracy.

• Assists in the creation and maintenance of an information spreadsheet, which documents completion of each step of product requests/requirements.

• Responsible for support client turnaround expectations and contractual deadlines. Communicates pertinent information to the appropriate Market Force as needed.

• Provides support taking incoming issue from our customer as required (Note - this is NOT a sales function)

Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineer, IT or related fields.

• Should have basic understanding of conditional logic 

• Strong work ethic (requires some weekend, evening and quick deadline work).

• Demonstrated ability to work effectively in a fast-paced, high volume environment.

• Ability to learn new software/systems in a deadline driven environment.